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Home / Case studies / CCTV across 12 shops
Case study · Retail · BCN & Girona

12 shops,
one dashboard.

A retail chain with 12 shops in Barcelona and Girona had no central overview and no stable network. We unified video surveillance, the network between shops and customer Wi-Fi. Now they see and manage everything from a single dashboard.

Interior of a retail shop with video surveillance cameras on the ceiling
12SHOPS
The challenge

Every shop was doing its own thing

With no central overview, incidents and security depended on each shop.

01

No central overview

Twelve shops, twelve different systems. Nobody could see the whole picture in real time.

02

Losses and incidents

Theft and shrinkage that were hard to prove and to prevent without reliable recording.

03

Unstable network

The card terminal and customer Wi-Fi were competing for the same connection at each shop.

The solution

Every shop, connected and monitored

A common architecture for all 12, manageable remotely.

IP video surveillance

IP cameras in every shop with encrypted recording and mobile access, GDPR-compliant.

VPN backbone

VPN tunnels between the shops and head office to see everything from a single secure dashboard.

Customer captive portal

Customer Wi-Fi kept separate from the card terminal, with a captive portal and access control.

Footfall dashboard

A dashboard with real-time footfall to understand the flow of customers in each shop.

The result

Control of the entire chain

12Shops connected
1Central dashboard
24/7Surveillance and mobile access
2Provinces · BCN and Girona
Why it happens

Twelve shops aren't one shop repeated twelve times

Each site opens with whatever is to hand and whoever is available. Three years on, the chain has twelve different systems and nowhere to view them from.

The visible symptom is that nobody sees the whole picture. The costly symptom arrives sooner than you'd think: when there's an incident, you have to call the shop, ask someone to find the recorder, track down the password set by whichever installer it was and discover the disk hasn't recorded for months. Video that can't be retrieved is no use as evidence.

Then there's the shared network. Having the payment terminal and customer Wi-Fi on the same connection isn't just a speed problem on Saturdays: it exposes the payment system to the devices of anyone who walks through the door. The captive portal keeps those two worlds apart and, as a bonus, shows how many people connect and when.

Unifying doesn't mean centralising the recordings. What works in retail is to record locally and view centrally: each shop keeps its video close by, and an encrypted connection lets head office review it without opening ports or exposing anything to the internet. That way a shop that loses its connection keeps recording, and nobody has to trust that the line will hold.

And there's a consequence people forget: compliance is multiplied by twelve. Twelve information signs, twelve deletion periods, a single person responsible and a single procedure for responding to anyone who asks for their footage. With different systems in each shop, that procedure simply doesn't exist.

If this sounds familiar

How to bring order to a chain

Four decisions that apply just as well to three shops as to thirty.

01

The same equipment everywhere

Same camera, recorder and router model. It makes the first shop more expensive and every other one cheaper, support included.

02

Three separate networks

Payments, cameras and customer Wi-Fi, each in its own lane. It's the measure that best protects the payment terminal.

03

Encrypted central access

View the shops through an encrypted tunnel, never by opening ports on each site's router. The latter ends up costing you.

04

One single procedure

Same sign, same deletion period and one person responsible for the whole chain. Twelve different criteria are twelve different risks.

FAQs

What people usually ask

Do we have to change everything at once?+

No, and in fact trying to usually works out worse. The usual approach is to set the standard first (which camera, recorder and router model will be used in every shop from now on) and apply it to newly opened shops or those already due for renewal because of a fault or end-of-life equipment. The rest of the chain is migrated in batches, starting with the shops running the oldest systems, until the whole network is covered within a reasonable timeframe, rather than halting trade at every site at once. What you should avoid while the migration is under way is adding yet more different systems: if a shop needs a new recorder this month, that's the moment to install the new standard, not a third model that will have to be replaced again. Every exception added during the transition is one more system to maintain afterwards.

Can all the shops be viewed from a mobile phone?+

Yes, with per-user authenticated access and through an encrypted tunnel to each shop, not by exposing the recorder directly to the internet. What you should never do is the quick fix of registering the recorder with a public address and an open port: it's the easiest way to view the cameras from your phone, but also the most common way to end up with those same cameras listed on a search engine for internet-exposed devices, open to anyone. The model that works in retail is record locally, view centrally: each shop keeps its own video on its own recorder, and an encrypted connection lets you review it from outside without exposing anything to the public network. That way, if a shop loses its internet connection for a while, it keeps recording regardless. The difference between relying on a local recorder or on the cloud is explained in NVR recorder or cloud.

Is it mandatory to separate the customer Wi-Fi?+

There's no regulation that makes it mandatory in so many words, but mixing it with the payment terminal's network means taking on a risk that isn't worth what you save by not separating it. Any customer device connected to the same network as the card terminal is, in practice, a potential entry point to the payment system, and that doesn't depend on the customer having bad intentions: a phone with malware its owner doesn't know about is enough. Separating it with a captive portal (the welcome screen that asks you to accept terms before browsing) costs little to set up on the network each shop already has. And doing it properly brings an added benefit that has nothing to do with security: it gives you real footfall data, how many people come in and at what times. Each shop's connection and how much capacity is needed to separate both networks properly is explained in fibre & networks.

How much video needs to be kept?+

As a general rule, one month at most, and only specific recordings documenting an incident that has already been reported are kept longer, not the whole month's archive just in case. Keeping more than necessary isn't more prudent and gives no extra legal protection: quite the opposite, because keeping recordings without a specific reason breaches the data minimisation principle that governs video surveillance. In a chain of several shops that period has to be the same everywhere, with the same automatic deletion procedure configured on every recorder, because different criteria in each shop mean different risks. You also need a visible information sign in every shop and a single person at head office able to handle a request for access to the footage, with the same procedure everywhere. How long it's advisable to keep footage depending on the type of business is explained in how long to keep recordings.

Which cameras should we use when replicating the setup across several shops?+

The first step is to choose a single model, or two at most depending on the size of the premises, and use it in every shop in the chain without exception: that brings maintenance costs down because the technician handling an incident already knows the equipment, and it lets you keep common spare parts instead of different stock for each shop. Within that choice, the usual dilemma is Wi-Fi cameras versus cameras with a network cable powered over PoE. In retail premises with lots of customers' Wi-Fi devices connected at once (exactly the scenario of a shop with a captive portal), Wi-Fi interference and congestion make PoE the more reliable option, because it doesn't compete for the same wireless bandwidth. PoE also simplifies installation in new shops, because a single cable carries both data and power. The full comparison is in Wi-Fi or PoE cameras.

Do employees have to be told that the cameras are recording?+

Yes, always, and it has to be done before the camera starts recording, not after it's been installed. Informing staff beforehand isn't an optional formality that can be left for later: it's a requirement for that footage to be used legitimately, for example if it's ever needed as evidence after an incident. The usual way to comply is a visible sign in each recorded area plus a written notice to the team, explaining which areas are covered and for what purpose, which in a shop is usually the security of the premises and loss prevention, not constant monitoring of each employee. With several shops, that notice should be identical everywhere, written once by head office rather than improvised shop by shop. Which areas can be recorded and how to inform the team correctly is explained in detail in cameras and employees: what the law says.

Google reviews

What our clients say

Our clients write them on Google and we show them here exactly as they are.

5.0★★★★★9 reviews on Google
Albert G.

«Llevamos ya varios años trabajando con Thrax y la verdad es que estamos súper contentos. Nos gestionan la web, el programa de facturación y todo el tema de SEO, y el cambio se nota mucho.La web la dejaron limpia, rápida y fácil de usar tanto para nosotros como para los clientes.
El programa de facturación lo tienen muy bien montado: es intuitivo, nos ahorra un montón de tiempo y no hemos tenido ni un solo problema con las facturas ni con Hacienda.
En SEO también están haciendo un gran trabajo; hemos empezado a subir posiciones y a recibir más visitas orgánicas sin tener que preocuparnos nosotros.
Lo mejor es que responden rápido, son claros y se nota que saben lo que hacen. No es solo que cumplan, es que se involucran y proponen mejoras.
Sin duda los recomendaríamos a cualquiera que busque un equipo serio y profesional.»

XpolatorX

«Muy rapidos y professionales, lo recomiendo 100%»

«Cámaras de seguridad · Canovelles
Instalaron las cámaras del negocio de forma muy limpia y ahora podemos verlo todo desde el móvil. Muy profesionales y atentos durante todo el proceso.»

Maltasjosepma

«Llevamos el ordenador con varios problemas y nos explicaron todo de forma clara. Diagnóstico rápido, presupuesto cerrado y trato excelente.»

Carlos Pineda

«Gran servicio! Contacté por WhatsApp con ellos y pasando un par de fotos para entender la instalación que requería tenía un presupuesto aproximado y cita para el día siguiente. Trabajo limpio y rápido.»

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your shops?

Tell us how many sites you have and we'll propose shared surveillance and networking with a fixed-price quote. Free initial audit, no obligation.

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