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Passwords: what to do
and what to stop doing

The rules we were taught years ago, a capital letter, a symbol and a new password every month, produce passwords that are hard to remember and easy to guess. What actually protects you is something else: a different password for every site, a manager that remembers them for you, and two-step verification, starting with your email. It is less work than the old way, not more.

By , founder and technician · Published 15 October 2026

What has changed

The old rules protected little and wore people out

A capital letter, a number, a symbol and a new password every month. Almost all of that is now behind us.

For years we were asked for passwords like «P@ssw0rd!» and told to change them every few weeks. Anyone who has worked in an office knows the result: the same password with a number on the end that goes up each time, written on a sticky note because nobody can remember it.

The US NIST digital identity guidelines (SP 800-63B), which many organisations follow, now say the opposite: don't require periodic changes, don't impose mandatory character mixes, allow long passwords and allow password managers. What they do require is changing a password when there is evidence it has been leaked.

What really protects you fits in three phrases: a different password for every service, a manager that remembers them for you, and two-step verification, starting with your email.

What to do

Five habits that genuinely protect you

In this order. The first two solve most of the problem.

01

One password per service

This is the rule that matters most. When a service suffers a breach, the first thing attackers do is try that same email and password on other sites. If every password is different, the breach stays within that one service. Spain's OSI puts this first for exactly that reason.

02

A password manager

It remembers, generates and fills in passwords for you, encrypted behind a single master password. Without a manager, having fifty different passwords is impossible; with one, it takes no effort. The one built into your browser or phone is already a big step.

03

Two-step verification, with an app or a key

On top of the password, a second step that only you have. An authenticator app or a physical key is better than SMS: NIST classes SMS as a «restricted» method that is not phishing-resistant. Even so, SMS is better than nothing.

04

Email first

It is the master key: from your email you can reset the password for almost everything else. It deserves your best password and the strongest second step it supports. Check open sessions and forwarding rules too.

05

Long phrases beat odd symbols

Four or five unrelated words count for more than eight contorted characters. NIST asks for at least 15 characters when the password is the only protection. You only need to memorise a few: your manager's, your email's and your computer's.

What to stop doing

Habits worth giving up

They all seem sensible. None is as sensible as it looks.

Changing them every month as a rule

It produces «Password01», «Password02», «Password03». NIST forbids requiring periodic changes; Spain's OSI still suggests reviewing them every six months, but nobody recommends doing it monthly. Change a password when there is a reason: a breach, an odd sign-in, having given it to someone.

Sharing the team password

One account for the whole office makes it impossible to know who did what and forces a change every time someone leaves. One user per person, wherever the service allows it.

Giving out codes by phone or WhatsApp

No bank or service will ever ask you to read out a code you have just received. If someone does, it is exactly the scam described in our article on the fake bank alert.

Keeping them in a document called «passwords»

On the desktop, unencrypted, in plain view of any malware or whoever sits in your chair. If you already have one, move the passwords into the manager and delete the file.

Using your email password anywhere else

If the online shop where you reused it is breached, your email is breached too, and everything else with it.

By use

Which second step to choose

Ordered from most to least resistant. Use the best one each service offers.

MethodWhat to bear in mind
Physical key or passkeyOnly works on the genuine site, so it resists phishing. Keep a spare
Authenticator appDoesn't depend on your mobile line. Even so, if you type the code into a fake website, the attacker can use it
Phone notificationConvenient. Never approve one you didn't trigger yourself
SMSBetter than nothing. Exposed to SIM duplication and to anyone who asks you for the code over the phone
Our recommendation

Start with your email, this week

You don't need to do it all today. You need to start with the account that opens all the others.

First, your email: a new, long, unique password and two-step verification with an app or a key. Keep the recovery codes off your phone.

Next, the manager: switch it on and let it save each password as you sign in to your services. When it warns you about a reused or leaked password, change it there and then. Within a few weeks you will have covered everything you actually use.

Then, the second step wherever it is missing: your bank, social networks, the cloud where you keep photos or documents, and your business management software.

If you have ever given a password to the wrong person, the order is different and urgent: we explain it in what to do if you have already been scammed. And if your business email is the one that sends and receives invoices, a good password is half the defence; the other half is knowing how to spot a fake invoice.

If you would like us to set all this up on the computers at your home or office, password manager included, it is part of our IT support.

Common questions

What people usually ask

How often should I change my passwords?+

If each one is different, long and stored in a manager, there is no need to change them on a schedule: change one when there is a reason to. That is what the US NIST digital identity guidelines (SP 800-63B) say, and many organisations follow them: they forbid requiring periodic changes and require a forced change when there is evidence a password has been compromised. The reason is practical: someone who has to change their password every month ends up using «Summer2026!» and then «Autumn2026!», which protects against nothing. Spain's OSI (part of INCIBE) still advises reviewing them at least every six months, but no serious source recommends doing it monthly. Reasons to change one straight away: a notice that the service has suffered a data breach, a sign-in you don't recognise, having typed it into a suspicious page, or having given it to someone over the phone.

Isn't a password manager putting all your eggs in one basket?+

Yes, and it is a better basket than the real alternative, which is the same password on twenty sites or a notebook next to the computer. The manager stores your passwords encrypted and only opens them with a master password that never leaves your hands; if any service suffers a breach, the attacker gets a password that works nowhere else. Spain's OSI recommends managers for exactly that reason, and the NIST guidelines require services to allow managers and autofill. What it does demand is looking after the basket: a long master password you use nowhere else, two-step verification switched on for the manager itself, and a plan in case you forget it, because without it there is no way to recover what it stores. The one built into your browser or phone is already far better than using none.

What master password should I use for the manager?+

A long phrase you can remember that has nothing publicly to do with you: four or five unrelated words, with spaces if the service accepts them. Length matters more than odd symbols: NIST asks for at least 15 characters when the password is an account's only protection, and advises against imposing composition rules such as «one capital, one number and one symbol». Avoid sayings, song lyrics, your dog's name or your wedding date, which are the first things tried. This is the only password you need to memorise, so it is worth spending five minutes on it and writing it down once on paper, kept somewhere at home other than the desk drawer, until you have learnt it. And turn on two-step verification for the manager.

Why is email the most important account?+

Because it is the one that opens all the others. Almost any service, from an online shop to a social network or your invoicing software, lets you reset your password with a link sent to your email. Whoever controls the mailbox can request that link on every site and take over your accounts one by one, without knowing a single other password. On top of that, from your email they can write to your customers or family pretending to be you, which is how many fake invoices start. That is why your email deserves the best password you have, unlike all the others, two-step verification with the strongest method it supports, and an occasional check of open sessions and forwarding rules. If you are only going to protect one account properly this week, make it this one.

Is it safe to receive the code by text message?+

It is much better than having no second step, and worse than the alternatives. SMS depends on your phone line, and there are scams that involve getting a duplicate of your SIM card or diverting your messages; what's more, the code can be read aloud to someone calling you while pretending to be your bank. NIST classes SMS as a «restricted» method and does not consider it phishing-resistant. An authenticator app on your phone generates the code without relying on the line, so it avoids SIM duplication, although it still won't protect you if you type the code into a fake page yourself. Physical security keys and passkeys go a step further: they only work on the genuine site. Use the strongest method each service offers, and SMS only where there is no other option.

What if I lose the phone I use for two-step verification?+

That is why, when you switch it on, each service offers you recovery codes: a list of single-use codes that let you in without your phone. Print them or store them off the phone, in your password manager or on paper at home, and don't leave them in a screenshot on the same phone you might lose. If the service allows it, add a second method: another device, a spare physical key or a backup phone number. The most common authenticator apps also let you back up their codes to move them to a new phone; check this before you change phones, not after. Losing your phone without any of this is rarely permanent, but it turns recovering each account into a lengthy process with each service's support team, and some never resolve it.

Can I write my passwords down in a notebook?+

A notebook at home is safer than the same password repeated everywhere, because to read it someone has to get into your house, and most attacks come from the internet, not the living room. The problem with a notebook is less about theft than everything else: it isn't easy to carry around, it doesn't generate long passwords, it tempts you to choose short ones to save copying effort, and in an office it ends up as a sticky note on the monitor, which is exactly where it shouldn't be. For an older person using three services it can be a reasonable solution. For anyone with more than ten accounts, or a business holding customer data, a password manager wins by a mile: it remembers, generates and fills in for you. What is never a good idea is an unprotected document on the computer desktop called «passwords».

How do I know if one of my passwords has been leaked?+

Many password managers and the main browsers already warn you on their own: they compare your saved passwords with lists of leaked passwords without sending them in the clear, and tell you which are exposed or reused. Check that section now and then; it is usually called something like «security check» or «password checkup». Services themselves may also email you when they suffer a breach; in that case, sign in by typing the address into your browser yourself, not by clicking the link in the message, in case the notice is fake. If a password shows up as leaked, change it on that service and anywhere else you used the same one. And if you notice something odd, such as sign-ins you don't recognise, sent messages you didn't write or email rules you didn't create, don't wait for a warning: change the password and sign out of all open sessions.

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